Position Summary:
The Security Supervisor plays a crucial role in ensuring the effective operation and supervision of security personnel within a security company. They are responsible for overseeing the day-to-day activities of security staff, maintaining a safe and secure environment, and implementing security protocols and procedures. The Security Supervisor reports to the Security Manager or Operations Manager, depending on the organizational structure.
Key Responsibilities:
- Team Supervision:
Lead, manage, and supervise a team of security personnel, ensuring their adherence to company policies, procedures, and safety guidelines.
- Staff Deployment:
Assign duties and responsibilities to security personnel, ensuring appropriate coverage of all required posts and areas.
- Training and Development:
Provide training and guidance to security staff, including new hire orientation, ongoing training sessions, and skill enhancement programs.
- Shift Coordination:
Schedule and coordinate shift rotations for security personnel to ensure 24/7 coverage, maintaining effective communication channels between shifts.
- Performance Evaluation:
Conduct regular performance evaluations and provide feedback to security staff, recognizing achievements, and addressing any performance issues or concerns.
- Incident Management:
Respond promptly and effectively to incidents, emergencies, and alarms, ensuring proper incident documentation, investigation, and reporting.
- Security Protocols:
Implement and enforce security protocols, procedures, and guidelines to maintain a safe and secure environment, including access control, visitor management, and surveillance systems.
- Risk Assessment:
Conduct periodic risk assessments, identifying potential vulnerabilities and recommending appropriate security measures to mitigate risks.
- Client Communication:
Liaise with clients, addressing their security concerns, providing updates, and ensuring client satisfaction.
- Compliance:
Ensure compliance with applicable laws, regulations, and industry standards related to security operations, privacy, and data protection.
- Equipment and Supplies:
Manage and maintain security equipment, supplies, and resources, coordinating with relevant departments to ensure their availability and functionality.
- Incident Reporting:
Prepare accurate incident reports, maintain records, and assist in investigations as required.
- Continuous Improvement:
Identify areas for process improvement and recommend strategies to enhance the efficiency and effectiveness of security operations.
- Emergency Response:
Collaborate with emergency response agencies, such as law enforcement and fire departments, during emergencies or critical incidents.
- Budget Management:
Assist in the development and management of the security department’s budget, ensuring optimal resource allocation and cost control.
Requirements:
- High school diploma or equivalent (some companies may require a college degree in a related field)
- Previous experience in security or law enforcement, with a minimum of 2-3 years of supervisory experience
- Strong knowledge of security practices, procedures, and industry standards
- Excellent leadership and team management skills
- Effective communication and interpersonal skills
- Sound decision-making and problem-solving abilities
- Ability to remain calm and composed in stressful situations
- Proficiency in using security equipment and technology
- Familiarity with relevant local, state, and federal laws and regulations
- CPR and First Aid certification (may be required by some employers)
- Valid driver’s license (may be required depending on the job responsibilities)
